Decision made
That the following proposals are approved for consultation with staff and the Union:
a) the proposed shared Customer Services restructure including ERVS requests.
b) the development of the shared service as set out in the service development plan.
c) Principles for:
i. Flexible and multi-channel working
ii. Making best use of technology and automation
iii. Waste services
Reasons for recommendations
This decision will enable the Customer Services and Revenues & Benefits function service to develop into a shared service with a single operating model, as previously agreed by both councils.
Other options considered and rejected