Issue - meetings
Approval of a Customer Feedback Policy
Meeting: 25/10/2017 - Cabinet (Item 40)
40 Approval of a Customer Feedback Policy 
PDF 70 KB
Report of the Director of Development, Enterprise and Communities attached
Additional documents:
Decision:
RESOLVED (UNANIMOUSLY):
that the adoption of the ‘South Ribble Borough Council Customer Feedback Policy – Dealing with Customer Comments, Compliments and Complaints’ be approved.
Minutes:
The Director of Development, Enterprise and Communities reported that this policy brought together, strengthened and streamlined existing processes. It not just dealt with complaints but also included positive feedback (including those through social media).
RESOLVED (UNANIMOUSLY):
that the adoption of the ‘South Ribble Borough Council Customer Feedback Policy – Dealing with Customer Comments, Compliments and Complaints’ be approved.