Shared Customer Services and Revenue & Benefits Review
To receive and consider the report of the Director of Customer and Digital.
Additional documents:
Minutes:
The Director of Customer and Digital, Asim Khan, presented his confidential report which outlined the background, approach and findings of the service review for Chorley and South Ribble Borough Councils’ Customer Services, Revenues and Benefits departments.
The report also recommended an initial management restructure and service development plan.
Members responded positively to the proposals, which would also provide opportunity for promotion of some employees.
RESOLVED: (Unanimously)
That the Shared Services Joint Committee endorses the following for consultation with staff and Unison prior to final proposals being presented for Executive Decision:
a) the proposed shared Customer Services management restructure including ERVS request;
b) the delivery of the shared Customer Services model; and
c) the development of the shared service as set out in the service development plan.