Decision Maker: Deputy Leader and Cabinet Member Neighbourhoods and Waste Services)
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision made
That the following proposals are approved for consultation with staff and the Union:
a) the proposed shared Customer Services restructure including ERVS requests.
b) the development of the shared service as set out in the service development plan.
c) Principles for:
i. Flexible and multi-channel working
ii. Making best use of technology and automation
iii. Waste services
Reasons for recommendations
This decision will enable the Customer Services and Revenues & Benefits function service to develop into a shared service with a single operating model, as previously agreed by both councils.
Other options considered and rejected
Publication date: 23/11/2021
Date of decision: 23/11/2021
Effective from: 01/12/2021
Accompanying Documents: