Decision details

Decision made (Unanimously):

1.    Cabinet notes that the performance summary outlined within Quarter 2, reflects the deliverables and priorities identified by the previous administration and Corporate Plan, approved February 2019.

2.    Cabinet note the update in progress on implementation of the approved Corporate Plan, September 2019.

3.    Cabinet note a correction to the report on Quarter 1, against the measure reported on a number of complaints. It was reported that 38 complaints were made, however this should have been 31.

4.    Cabinet agree an amendment to the following measures for future reporting based on trend and narrative rather than applying a RAG rating approach:

·         Number of complaints Resolved;

·         % of Complaints Upheld