Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
1. Cabinet approves the proposal to enter into a 5 year agreement at a total contract value of £113,583 for the provision of improved and enhanced telephony and switchboard services.
2. Cabinet notes the enhanced features/functionality of an upgraded system, including social media blending, request a call back and call recording.
Report author: Paul Hussey
Publication date: 20/06/2019
Date of decision: 19/06/2019
Decided at meeting: 19/06/2019 - Cabinet
Effective from: 28/06/2019