Decision details

Fair Collection Charter

Decision Maker: Council

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

A proposed fair collection and recovery policy and the measures already adopted to help financially vulnerable customers

Decision:

1.         To adopts the new Fair Collection Charter.

2.         Delegate authority to the Executive Member (Communities, Social Justice and Wealth Building) to approve cost-neutral changes to the policy.

Report author: Helen Sutton

Publication date: 28/02/2022

Date of decision: 23/02/2022

Decided at meeting: 23/02/2022 - Council

Accompanying Documents: