Decision details

Shared Customer Services and Revenue & Benefits Review

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

That Cabinet approves the following:-

 

1.     The proposed shared Customer Services restructure including ERVS requests;

2.     The development of the shared service as set out in the service development plan;

3.     The principles for:

i.       Flexible and multi-channel working

ii.      Making best use of technology and automation

iii.    Waste services

 

Report author: Caroline Winstanley

Publication date: 21/01/2022

Date of decision: 19/01/2022

Decided at meeting: 19/01/2022 - Cabinet

Accompanying Documents: